RMA

Product Returns

Certain conditions and/or limitations apply to returns:

  1. A Return Material Authorization (RMA) Number must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the RMA number at which time the RMA number expires. RMA numbers are non-renewable. Return shipping charges are the sole responsibility of the customer.
  2. BIRNS reserves the right to return any merchandise without a valid RMA number to the customer.
  3. Custom-designed, custom-made, and/or customized items are always non-returnable.
  4. All returned merchandise must be in the original packaging, and all components, manuals, etc. included. Product that is returned incomplete, or damaged- if accepted- will require a deduction. This deduction is final.

BIRNS Return Procedure

To return a product, please follow the steps outlined below.

  1. Obtain a RMA (Return Material Authorization) number within 30 days of the original ship date by emailing us or calling 1-888-BIRNS-88 (1-888-247-6788) (USA toll-free) or International: +1-805-487-5393.
  2. Please provide the following information when requesting a RMA: Original order number, date of purchase, Model and name of the product (and serial number if available), reason for return, your name, your company name, daytime telephone number and e-mail address.
  3. Verify that all merchandise is in the original packaging, and that all components, manuals, cables, and accessories are included.
  4. For your protection, use a “traceable” shipping method such as UPS or FedEx.
  5. Address the package to:
    BIRNS RETURNS
    RMA (number)
    1720 Fiske Place
    Oxnard CA 93033-1863 USA
  6. Return the merchandise within 15 days of issuance of the RMA. Print the RMA clearly on the outside of the package. PACKAGES WITHOUT A RMA NUMBER WILL BE RETURNED TO THE SENDER.

Credits

Credit will be issued after our quality department receives, inspects, and processes your return, subject to the following restocking charges:

  • Standard product, Stocked: 10% restocking fee
  • Standard product, Non-stocked: 25% restocking fee
  • Non-standard product: 100% restocking fee (i.e. non-returnable)

Credit shall be valid for 24 months from the date of the return authorization.

Replacement Merchandise

In order to receive a replacement for returned merchandise, you must place a new order. BIRNS must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. To make a replacement order, please call 1-888-BIRNS-88 (1-888-247-6788) (toll-free within the U.S.) or INTL: +1-805-487-5393.

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