Our Goal Is Total Customer Satisfaction

Our success is measured in the satisfaction of those we serve, so we strive to provide customers with the highest possible level of service. From first contact to order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs. You can shop with confidence at BIRNS as every product we ship is covered by our warranty, unless otherwise noted.

Product Returns
Product Return Procedure
Replacement Merchandise

Need Product Support?

If you have merchandise that is malfunctioning or seems to be defective, we will do our best to give you technical support or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns over the phone. For more information, please email us or call us toll-free at 1-888-BIRNS-88 (1-888-247-6788) to allow us to assist you.

Limited Warranty

BIRNS warrants that its products are free from defects in workmanship and materials for a period of one year from customer’s receipt date. In case of defect in product material or workmanship, BIRNS will replace or repair, at its option, the defective part or parts after the item(s) have been returned to BIRNS’s facility.

Total remedies under this warranty are limited to repair and/or replacement only of BIRNS’s furnished equipment and does not extend to any personal liability of any user or his agent nor any property damage to any other equipment or facility wherein the product is used, nor can BIRNS accept responsibility of any kind for errors on the part of user personnel. This warranty is null and void if any other than genuine BIRNS parts are introduced into or used with BIRNS products, and/or if the user has abused, neglected, or misused the BIRNS product.

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